Terms of service

These terms are between [Company legal name] ("Second Opinion", "we") and the organisation that signs up ("you", "the customer"). Contact: [contact email]. Address: [registered address].

1. The service

Second Opinion provides a structured interview guide, a questionnaire used as conversation material, a comparison presented as a second opinion, and documentation for sales hiring.

2. What the service is not

The questionnaire is not a certified or normed test, not a screening tool and not a predictor of sales results. It has not been tested as a selection instrument. The service does not make automated decisions. Every hiring decision is yours.

3. Accounts

You must give accurate information and keep your credentials safe. You are responsible for actions by users in your account.

4. Your responsibilities in recruitment

You are the controller of candidate data. You will inform candidates, have a lawful basis, follow employment and anti-discrimination law, and not use the service as the sole basis for a decision about a person. In South Africa, you will consider the requirements for psychological assessment under local law and use the questionnaire as conversation material.

5. Credits and payment

The manager questionnaire, company profile and job set-up are free. Candidate invitations use credits: reserved when sent, used when the candidate opens the link, released if the link is never opened. Two free candidate credits are included per organisation. Further credits are bought as a per-hire pack or a Team subscription. Prices are shown before purchase: [pricing to be confirmed]. Taxes are added where required.

6. Data protection

We process recruitment data as processor under the data processing agreement and our privacy notice. We keep data in the EU.

7. Acceptable use

You will not upload unlawful content, try to break the service, or use results to discriminate against a person.

8. Intellectual property

We own the service and its content. You own your data. You give us the right to process it to provide the service. Anonymised research data may be used only where research consent was given.

9. Availability and liability

We aim for high availability but give no guarantee. To the extent the law allows, our liability is limited to the fees paid in the 12 months before the event, and we are not liable for hiring outcomes. Nothing here limits liability that cannot be limited by law.

10. Termination

You can close your account at any time. We may suspend an account for material breach. On closure, data is deleted according to the retention rules in the privacy notice.

11. Governing law

[Governing law and venue to be confirmed, expected Norwegian law].

12. Changes

We will give notice of material changes before they apply.